Customer Service Assistant (Croatian speaking)

at  Careerxtra

We’re partnering with a leading BPO company to find a talented Croatian-speaking Customer Support Advisor to join their team in Romania! This exciting opportunity offers both remote and office-based options, allowing you to choose the work environment that best suits you.

Tasks

• Provide exceptional customer service through various channels (phone and email).
• Respond to customer inquiries promptly and efficiently, ensuring their satisfaction.
• Assist users with pre-sales questions, general inquiries, and technical support issues.
• Effectively troubleshoot customer challenges and offer solutions within established timeframes.
• Follow up with customers to ensure their concerns are fully addressed.
• Escalate complex issues to the appropriate department or senior representative.
• Collaborate with internal specialists to resolve customer inquiries and close tickets.
• Actively listen to customers, understand their needs, and provide solutions that exceed expectations.
• Document customer interactions, comments, and complaints according to company procedures.

Requirements

• Professionally fluent in Croatian language (written and spoken)
• Fluency in English
• Excellent written and verbal communication skills with the ability to simplify technical language
• High school diploma or an equivalent
• Ability to meet deadlines efficiently with minimal supervision
• Strong work ethic with a balance of independence and teamwork
• Customer service experience (a plus)

Benefits

• Schedule: full time, Monday-Friday 8 AM - 5.30 PM
• Transportation coverage
• Attractive remuneration package
• First three salaries extended with a signing bonus of 250 EUR
• Holidays: 20 days/year and an extra day after a year
• Contract for undetermined period
• Training: 5 days, Monday-Friday 8 AM - 5.30 PM
• 6 months accommodation if needed
• Up to 200 EUR refund from the first travel to Romania
• After the first year, 200 EUR refund for a travel home
• Meal tickets (30 RON/day) – approx 150 EUR net/month
• Private medical package
• Paid professional training
• Internal development opportunities
• Discounts with our current partners
• Gympass monthly subscription
• Employee assistance/wellbeing program subscription

Ready to Make a Difference?
If you’re a customer-focused problem-solver with fluency in Dutch and a passion for technical support, we encourage you to apply

• Provide exceptional customer service through various channels (phone and email).
• Respond to customer inquiries promptly and efficiently, ensuring their satisfaction.
• Assist users with pre-sales questions, general inquiries, and technical support issues.
• Effectively troubleshoot customer challenges and offer solutions within established timeframes.
• Follow up with customers to ensure their concerns are fully addressed.
• Escalate complex issues to the appropriate department or senior representative.
• Collaborate with internal specialists to resolve customer inquiries and close tickets.
• Actively listen to customers, understand their needs, and provide solutions that exceed expectations.
• Document customer interactions, comments, and complaints according to company procedures