Customer Service Assistant

at  DX IMAGING ROYAL SQUARE PTE LTD

JOB DESCRIPTION & REQUIREMENT

1. Customer Service:

• Greet and assist patients, providing a warm and welcoming environment.
• Answer inquiries from patients, referring physicians, and other stakeholders.
• Schedule appointments for imaging services, ensuring efficient use of resources.
• Communicate effectively with patients, addressing concerns and providing information about procedures.

1. Appointment Coordination:

• Coordinate and schedule appointments for various imaging services (X-rays, MRIs, CT scans, etc.).
• Ensure proper documentation and communication of appointment details to patients.
• Work closely with medical staff to optimise scheduling and accommodate urgent cases.

1. Administrative Support:

• Maintain accurate and organised patient records in the system, ensuring confidentiality and compliance with regulations.
• Handle incoming calls, emails, and inquiries, directing them to the appropriate personnel.
• Perform data entry tasks related to patient information and billing.
• Complete daily tracking of caseloads.

1. Billing and Insurance Verification:

• Verify insurance coverage and obtain necessary authorisations for imaging services.
• Assist patients with Medisave claims submission for scans.
• Assist patients with billing inquiries, explaining charges and payment options.
• Collaborate with AHV Finance to ensure accurate and timely processing of claims.

1. Coordination with Medical Staff:

• Collaborate with radiologists, radiographers, and nurses to facilitate a smooth workflow.
• Ensure that patient records and imaging results are accurately communicated to the relevant healthcare providers.
• Ensure the timely delivery of reports to the relevant healthcare providers.

1. Facility Maintenance:

• Assist in maintaining a clean and organised reception area.
• Monitor and restock office supplies as needed.
• Monitor and restock Patient Beverage supplies.

1. Problem Resolution:

• Address and resolve issues related to patient appointments, billing, and general inquiries.
• Escalate complex issues to the appropriate personnel for resolution.

1. Compliance and Quality Assurance:

• Adhere to privacy regulations and maintain confidentiality of patient information.
• Participate in quality assurance initiatives to ensure high standards of service.

Please refer the Job description for details