Customer Service Assistant-NorthLink Ferries

at  Serco Plc

Customer Services Assistant - Call Centre
NorthLink Ferries, Orkney Based
35 hours per week (Shift patterns may vary)
£21,800 + Benefits
Fixed Term Contract – Until October
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?
We have some exciting opportunities to join our team in based in Orkney. Working along side our busy Stromness Contact Centre you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries.
This position is well suited to individuals who enjoy working in a customer service role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone and email, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system

Please refer the Job description for details