Customer Service Assistant/ Officer (Urgent Hiring)

at  Talent Trader Group

REQUIREMENTS:

• Minimum qualification of GCE ’O’ Levels or equivalent.
• Prior experience in customer service or call center environment.
• Excellent communication and problem-solving skills.
• Ability to handle high volume of customer inquiries and work well under pressure.
• Strong organizational and multitasking abilities.
• Familiarity with CRM systems and Microsoft Office applications.
• Ability to work in a fast-paced and deadline-driven environment.
• Positive attitude, empathy, and a customer-focused mindset.
• Willingness to work on rotating shifts, including weekends and public holidays.
  Interested candidates who wish to apply for the advertised position, please click ‘APPLY’ to send in your resume.
  EA License No: 13C6305
  Reg. No.: R24120209
  For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

• Handle incoming customer inquiries and provide excellent customer service.
• Assist customers with product information, order tracking, and issue resolution.
• Respond to customer complaints and ensure appropriate actions are taken to resolve them.
• Maintain accurate customer records and update databases.
• Collaborate with internal teams to address customer needs and queries.
• Provide feedback on customer trends and suggest improvements to enhance customer satisfaction.
• Ensure compliance with company policies and procedures.
• Attend training sessions to keep up-to-date with product knowledge and service techniques.
• Meet individual targets and contribute to team achievement of departmental goals.