Customer Service Assistant

at  REFY BEAUTY

An exciting role has come up for a temporary Customer Service Assistant here at REFY!
We are looking for a driven, positive, problem-solver who thrives at speaking to customers in a fast-paced environment.
You will be joining the Customer Service department reporting to the Customer Service Manager. This is a temporary 1-month rolling contract, working Monday to Friday, 16:00 PM - 22:00 PM GMT.

SKILLS, KNOWLEDGE AND EXPERIENCE

• Positive mindset and attitude
• A team player
• Extremely customer focused
• Excellent initiative and problem-solving skills
• Excellent written and verbal communication skills
• Be adaptable to communicating in the REFY tone of voice
• Comfortable working on and adapting to multiple software platforms
• Solution-focused
• Comfortable with high-pressure situations in a fast-paced environment
• Comfortable working towards and hitting set departmental targets
• Must have 1 + years of experience working in Customer Service

• Fully accountable for monitoring a Live Chat service, offering a personalised shade-matching service to customers
• Reply to customers on all platforms upkeeping with our Brand First approach and REFY tone of voice
• Report back on any patterns of customer comments, flagging any common issues raised