Customer Service Assistant

at  Verisure Services UK Limited

SKILLS & EXPERIENCE:

• 6 months’ experience in customer service including call centre and retail.
• Excellent communication skills with problem solving attitude
• Customer oriented, genuine passionate about customers’ security and safety.
• Ability to multitask effectively whilst keeping a high level of service quality
• Strong computer and MS office skills.
• We welcome applications from different experiences including retail and call centre

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

• Enjoy your birthday off as a special treat.
• Satisfy your cravings at our onsite coffee shop and our canteen.
• Stay active with discounted gym and health club memberships.
• Access private healthcare and MediCash cash plan.
• Unlock a world of freebies and discounts with PerkBox.
• Earn rewards through our employee referral program.
• Enhanced maternity and paternity scheme.
• Enjoy discounts on our alarm systems.
• Contribute to a greener lifestyle with the Cycle to Work Scheme.

• Provide excellent customer experience front line assistance and help with technical issues within our busy inbound customer service team
• Dealing with customer complaints effectively
• Answer customers’ queries on how to use the alarm system or providing technical help within our agreed service times.
• Assist customers regarding invoices and taking payments over the phone
• Make outbound calls when needed to update customers on their needs.
• Ensure First Call Resolution at any time in any communication channel
• Update relevant information in our customers’ records