Customer Service Associate

at  Foundever

SYKES AND SITEL ARE NOW FOUNDEVER™

At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example 84% of our managers are internal promotions.
Foundever supports iPhone/ Android devices. For an optimal experience in the application process and to ensure your security, please install the latest updates on your mobile device.

QUALIFICATIONS:

• Ability to work onsite- 545 E University Pkwy, Orem, UT 84097
• operations hours M-F 6AM-10PM & Su/Sa 7AM-3:30PM MST
• Able to drive customer satisfaction through voice, chat, and/or email communications
• Able to resolve issues in a timely manner
• Can multi-task and navigate through multiple systems
• Are eager to advance your career with a reliable company
• Excellent writing, grammar, and communication skills
• Are 18+ years of age
• Have a high school diploma or GED
• Can pass a criminal background check & drug testHave 1 -2 years of service, sales, and/or retail experience

SKILLS, KNOWLEDGE, AND ABILITIES:

• 2-4 years of professional experience in a support role
• Strong writing skills. Expert communicator in both small-talk and high pressure moments
• Must thrive in dynamic environments. Driven to take on new responsibilities
• True Team Player. Open to accepting feedback to ensure the teams success
• Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks
• Flexibility - We are disrupting an industry so changes to traditional processes should be expected
• Ability to deal with extremely confidential and sensitive information
• Zendesk experience preferred

Please refer the Job description for details