Customer Service Associate

at  SIMCC Pte Ltd

REQUIREMENTS:

• Minimum diploma in any disciplines
• Great communication abilities, including written and verbal communication
• Patience, empathy and professionalism
• Good problem-solving and decision-making capabilities
• Basic computer skills, including data entry, website navigation and other software
• Effective time management, prioritization and multitasking skills
• Ability to work in a team setting
• In-depth understanding of the company’s products or services

• Maintains customer relationship by responding to inquiries; concerns, documenting actions.
• Giving detailed explanations of services or competitions
• Communicating with customers in-person, through email or chat, over the phone or on social media
• Monitoring customer satisfaction levels
• Referring customers to superiors or management when necessary
• Prepares for customer inquiries by studying our competitions, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information to respective division; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge.
• Accomplishes customer service and organization mission by completing related results as needed.
• Need to support Mandarin speaking parents.