Customer Service Associate

at  UNITED LANGUAGE CENTRE PTE LTD

REQUIREMENTS:

• Proven track record in a customer service role, preferably in the education or language training industry. Fresh graduates are welcomed to apply!
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Highly organized and meticulous, with an ability to manage multiple responsibilities and tasks.
• Self-motivated and committed, with a passion for improving customer experiences and driving success.
• Ability to work independently as well as part of a team, with strong collaboration skills.
• Proficiency in both written and spoken English, and additional language proficiency is a plus.
• Experience with Hubspot CRM systems or similar customer management software is an advantage.

Are you a passionate customer service professional or a fresh graduate with a growth mindset, looking for an opportunity to make a difference in the education sector? Are you motivated by establishing and maintaining customer relationships, providing excellent service, and supporting a dynamic sales team? If so, we have the perfect role for you! United Language Centre (ULC), a leading language school and community hub for expats in Singapore, is seeking an enthusiastic and committed Customer Service Executive to join our team. As a Customer Service Executive at ULC, you will play a pivotal role in supporting our students and educators, managing administrative processes, and ensuring the smooth functioning of our educational services. Responsibilities:

• Retain and maintain student relationships through regular interactions, updates, and follow-ups.
• Collaborate with educators and sales team to provide seamless customer experiences.
• Manage student credits and packages, keeping track of individual progress and product utilization.
• Represent the school’s image and uphold our values in all customer interactions.
• Coordinate private lesson schedules, managing bookings, rescheduling requests, and teacher changes.
• Join and participate in WhatsApp group communication with students, parents, educators, and sales team to ensure smooth coordination.
• Compile monthly credit consumption reports and share with the sales team to identify potential renewal opportunities.