Customer Service Attendant / Customer Service Attendant (Relief) - Townsville

at  Queensland Rail

ABOUT YOU:

We are looking for a resilient and adaptable individual who thrives in a team and fast-paced environment with exceptional customer service skills. In addition to this you will have:

• Previous experience providing face to face customer service. Relevant tourism, transport or hospitality industry experience is highly advantageous
• Strong work ethic and willingness to go the ‘extra mile’
• Exceptional communication skills
• An ability to think on your feet and respond to the unexpected – you thrive under pressure
• Sound cash management skills
• A safety conscious attitude
• Ability to undertake occasional heavy lifting (up to 20 kgs)

ROLES / HOURS:

We are currently recruiting the following opportunities:

• Customer Service Attendant – permanent full-time opportunity where you will be on a linked rotating roster.
• Customer Service Attendant (Relief) – permanent full-time opportunity which is not on a linked roster where you will find out your roster 1 week in advance. If you are not rostered to work on board the train you will assist with Station Assistant duties (customer service and complete general cleaning duties) at the Townsville station.

In both opportunities, you will typically work between the hours of 0700 to 1630 however flexibility is required as the hours are dependent on business needs. You can also expect to work weekends and public holidays when required.
When applying for the opportunity, please address in your cover letter if you would like to be considered for the Customer Service Attendant, Customer Service Attendant (Relief) or both opportunities.

ABOUT THE ROLE:

• Create a memorable onboard customer experience
• Food and beverage service including in the galley and trolley service – this includes ensuring that food hygiene practices are met and taking payments
• Manage the storage and preparation of food and beverage items
• Assist with general cleaning duties and handling of customer luggage
• Ensure the safety and well-being of our passengers by reporting any operational issues
• Assist the Passenger Services Supervisor or Passenger Services Coordinator with any assistance required
  For full position responsibilities please read this Position Description