Customer Service Attendant

at  HealthPlex

Facility
HealthPlex
Location
Fayetteville, North Carolina
Department
Healthplex
Job Family
Clerical
Work Shift
Variable (United States of America)
Summary
This position is responsible for providing a large, diversified clientele with outstanding customer service by performing the day-to-day administrative and reception functions of the wellness and fitness facility while successfully administering all front desk and juice bar operations. Primarily responsible for delivering exceptional customer service to members, patients and guests in order to ensure retention.A minimum of one year of related experience in a high volume service industry with cash register experience preferred. BCLS within the first 90 days of employment. Must be an experienced customer service professional in order to successfully serve a varied membership and respond to their specific concerns. Must understand the basic principles of cashiering to include point of sale, cash management and reconciliation, sales and marketing, must be capable of instituting and operating efficient accounting and data management systems to effectively manage all membership accounting and utilization data. Must be able to apply all HealthPlex Policies and Procedures, deliver high-quality customer service in a high-traffic administrative area and have a complete understanding of all functional and technical aspects of the center’s operations. These include but are not limited to filing, phone work, accounting, billing complications, membership freezes, computer systems etc. Must possess solid prospecting, sales, and follow-up skills to capitalize on any potential corporate and retail sales leads to maximize membership growth. Must work with sales and membership staff to successfully deliver center level sales, including phone inquiries, sales representations, follow-up procedures, and renewals. Must have a high level of oral and written communication skills and must be proficient in basic computer applications (word processing, spreadsheets, report generation, etc.) Must be capable of working with a flexible schedule. Is knowledgeable of the psychosocial and physiological development and spiritual needs of infants, children, adolescents, and all adult age groups (per Erickson’s Model) in order to provide appropriate care and intervention, either personally or through staff.Work mostly inside, light to moderate cleaning, facility preparations, which will include movement of equipment. Standing for long periods required. Visual acuity, hearing and manual dexterity required. Able to bend, stoop and lift and carry up to forty (40) pounds. Some subject to occupational exposures. Must be able to work a flexible schedule.
Required Licenses and Certifications
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

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