Customer Service Broker

at  Aon Corporation

SKILLS AND EXPERIENCE THAT WILL LEAD TO SUCCESS

• A demonstrated background in Customer Service from within an inbound Contact Centre environment
• You will have effective communication skills, the ability to negotiate, handle difficult conversations with confidence, and provide compassion and support to our clients who may be experiencing challenging circumstances
• Results and self-driven, with the ability to prioritise work for yourself and others as required
• Experience with coaching and mentoring more junior members of the team would be an advantage
• The ability to chip in to continuously improving our processes and uplifting the capability of others through your experience

• Lead any requests that are more complex in nature
• Provide service and support to our larger accounts within the Group Schemes portfolio
• Work collaboratively with our leadership team providing additional support with the coaching and mentoring of the team
• Reviewing and updating procedures, as well as effectively recording and distributing these changes as necessar