Customer Service Clerk - Fabrication

at  Hughes Circuits

JOB DESCRIPTION: Customer Service Clerk
Position Type: Full-time
Shift Hours: First 8:30 am - 5:00 pm
DEPARTMENT: Fabrication
REPORTS TO: Sales and Marketing Agent
THE POSITION: This is an entry-level position responsible for assisting in the facilitation of sales to customers in the area of Printed Circuit Board (PCB) products. The Customer Service Data Entry Clerk works closely with the Sales and Marketing Agents in maintaining files for the corporate market base using the latest in technology applications. May assist the Sales and Marketing Agents as the initial point of contact for sales activities, including customer identification, liaison, planning, quotes, and data entry. The Customer Service Data Entry Clerk will interact in a consistently pleasant and helpful manner with potential customers, fellow employees, visitors, and agents.

MINIMUM QUALIFICATIONS:

• Able to read, write, and comprehend English
• SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS ETC: (preferred but not required)
• Strong customer orientation and excellent interpersonal skills.
• Proficient computer software and data entry skills
• Clear communication skills (verbal and written).
• Ability to work independently or in teams.

• Gathers the initial contact information for sales activities, including customer identification, interests, and business and professional background.
• Tracks, documents and maintains electronic files of all customer contacts and potential orders to ensure accurate processing and up to date contact information
• Works closely with the Sales and Marketing Agents to maintain a high level of product knowledge and pricing. Can answer basic information on PCB process and product
• Performs basic administrative and office support duties to include typing, filing, copying, and electronic data entry and file maintenance