Customer Service Consultant - ART

at  AIA

BELIEVE IN BETTER

Do you believe in finding a career where you can truly make a difference and shape a better future?
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s finding new ways to not only better people’s lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
The opportunity:
As a Customer Service Consultant in our Adviser Relationship Team, you will be providing assistance over the phone to our Advisers and Insurance Managers.
Come and join our fun and dedicated team that enjoys going above and beyond to deliver exceptional service!

Key responsibilities include:

• Taking in-bound calls from Advisers and Insurance Managers to assist with policy queries
• Providing accurate, prompt and well written communications to Advisers and Insurance Managers
• Creating quotes using our range of quoting tools
• Assisting with classified medical requests for internal and external parties
• Retaining business through delivering an outstanding customer experience
• Making good commercial business decisions and adhering to internal processes and business guidelines
• Developing strong relationships with key internal stakeholders across the business
• Being a subject matter expert for Advisers, managing their requests from start to finish.

Ideally, you’ll bring:

• Experience working as a Key Account Manager or in a Contact Centre role
• Proven customer service and relationship building experience
• The ability to confidently manage difficult conversations, provide conflict resolution when required
• Excellent communication skills, both written and oral
• Previous experience working on multiple IT systems, with a tech-savvy mindset
• Awareness and/or understanding of insurance/banking products (preferred).

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their ‘better’. We do this by offering:

• Opportunities to grow within the business through internal mobility
• Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge
• Membership to AIA Vitality, our wellbeing programme, giving you access to great discounts & rewards with Apple, Les Mills, MoleMap, Endota Spa, Groov, AirPoints, Countdown & more!
• A supportive and inclusive workplace
• Flexible working arrangements.

If you believe in better, apply now!
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Job ad expires close of business, Tuesday 4th of June.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date

• Taking in-bound calls from Advisers and Insurance Managers to assist with policy queries
• Providing accurate, prompt and well written communications to Advisers and Insurance Managers
• Creating quotes using our range of quoting tools
• Assisting with classified medical requests for internal and external parties
• Retaining business through delivering an outstanding customer experience
• Making good commercial business decisions and adhering to internal processes and business guidelines
• Developing strong relationships with key internal stakeholders across the business
• Being a subject matter expert for Advisers, managing their requests from start to finish