Customer Service Consultant DACH & International

at  Virtuagym

Are you ready to make a global impact and foster success in the digital health and fitness realm? Virtuagym, a leading SaaS company in the industry, is seeking a Customer Service Consultant DACH to join our Client Success team, focussing on the DACH market. As our company expands, we’re on the lookout for a dedicated individual to elevate our client success endeavors to new heights.
Although you will be working for our Amsterdam office, we are a remote-friendly company! This means you can work from home within the Netherlands or Germany whenever you want. You can also join your colleagues in our Amsterdam office. It is completely up to you!

WHAT THIS ROLE LOOKS LIKE

As Customer Service Consultant DACH & International, you will mainly focus on supporting our German-speaking customers, but also support other international markets where you will engage with clients in English or leverage translation tools, AI or email templates to support them in their own language. You will be at the forefront of ensuring our clients’ long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world.

YOUR KEY RESPONSIBILITIES AS CUSTOMER SERVICE CONSULTANT DACH & INTERNATIONAL

• Provide support to customers via phone, email and potentially other channels in the future;
• Investigate and resolve system issues collaboratively with the product department;
• Deliver efficient and effective customer support via email and phone channels;
• Build and nurture customer relationships to enhance retention and loyalty;
• Offer creative solutions, handle objections, and de-escalate challenging client situations;
• Encourage upselling and cross-selling to maximize customer lifetime value;
• Address churn risks, cancellations, and payment-related queries;
• Contribute to departmental process enhancements through feedback and project participation.

THE HIRING PROCESS FOR THIS ROLE CONSISTS OF

• Initial pre-qualifier tasks and tests;
• 1st interview with the Team Lead of Support;
• 2nd interview with the Manager of Service.
• Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us about this role.