Customer Service Consultant North America & International

at  Virtuagym

As Virtuagym keeps on growing, we are now looking for a new face to complement our team. Are you ready to make a global impact and foster success in the digital health and fitness realm? We are seeking a Customer Service Northam & International to join our vibrant Medellin team. As our company expands, we’re on the lookout for a dedicated individual to elevate our client success endeavors to new heights.
This is a remote position from Colombia, where you will be working for our global teams. We are a remote-friendly company, meaning you can work from your home whenever you want and of course at our office in Medellin. It’s up to you! Additionally, you can work from any location you want within the Americas for up to 4 weeks at a time for a maximum of 12 weeks in a year. This is a full-time position.

WHAT THIS ROLE LOOKS LIKE

As a Customer Service Northam & International, you will focus on supporting Northam, Spanish and English-speaking European/International customers overseas. You will be at the forefront of ensuring our clients’ long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world

SOME OF YOUR KEY TASKS AS A CUSTOMER SERVICE NORTHAM & INTERNATIONAL:

• Investigate and resolve system issues collaboratively with the product department;
• Deliver efficient and effective customer support via email and phone channels;
• Build and nurture customer relationships to enhance retention and loyalty;
• Offer creative solutions, handle objections, and de-escalate challenging client situations;
• Encourage upselling and cross-selling to maximize customer lifetime value;
• Address churn risks, cancellations, and payment-related queries;
• Contribute to departmental process enhancements through feedback and project participation.