Customer Service Consultant

at  Randstad

From humble beginning almost 50 years ago, our client has dedicated their work to create each and every one of its products with only the finest precious metal and stringent quality control techniques to ensure consistency in their products. They provide the Australian jewellery industry with world class precious metal products and services.
Due to growth, you will be an addition and valued member of their amazing customer service team. The role is to ensure the top level of service and communication exceeds customer expectations. Be part of a team who welcomes you as family and supports your progress.

You will be responsible for but not limited to :

• Provide exceptional customer service and build long-term relationships with their clients
• Prepare quotes with accurate pricing information
• Process orders in a timely manner to meet deadlines

• Process and monitor database for trade transactionsAccurately process invoices

The Ideal candidate should demonstrate:

• Be customer focused and have the ability to overcome objections
• Clearly understand the clients needs and requirements
• Excellent verbal and written communication
• Willingness to learn with a positive attitude
• High levels of time management and use initiative
• Able to work collaboratively with others in a team environment
• Show initiative and take responsibility for own actions
• Able to multitask and prioritise tasks to meet deadlines
• Proficient various software, computer skills and advanced Excel skills
• Relevant customer service experience in retail or call centre environment

Next steps
Does this sound like the right role for you? Then click “APPLY NOW” or email your CV (in MS Word Format) to tejal.chhanabhai@randstad.com.au.
Please note only short listed candidates will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

• Provide exceptional customer service and build long-term relationships with their clients
• Prepare quotes with accurate pricing information
• Process orders in a timely manner to meet deadlines
• Process and monitor database for trade transactionsAccurately process invoice