Customer Service Consultant

at  Randstad

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our team as Front Counter Check-In Staff for the freight division of a well-known airline, in partnership with Randstad.

Key Responsibilities:

• Greet customers in a friendly and professional manner as they arrive at the front counter.
• Assist customers with freight check-in procedures, ensuring all necessary documentation is completed accurately.
• Provide guidance and support to customers regarding freight shipping requirements and regulations.
• Collaborate with airline staff to ensure smooth and efficient operations at the check-in counter.
• Handle customer inquiries and concerns promptly and courteously, striving to exceed their expectations.
• Maintain cleanliness and organization at the check-in area to create a welcoming environment for customers.

Requirements:

• Previous experience in a customer service role, preferably in the airline industry.
• Excellent communication skills with the ability to interact effectively with a diverse range of customers.
• Strong attention to detail and accuracy in completing documentation and procedures.
• Ability to work under pressure and multitask in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• A positive attitude and a commitment to providing outstanding service to every customer.

What’s in it for you?

• Opportunity to work with a well-known and reputable airline.
• Training and development opportunities to enhance your skills and advance your career.
• Competitive salary and benefits package.
• Dynamic and supportive team environment.

If you’re looking for a rewarding opportunity to be part of a dynamic team and contribute to the success of a leading airline, we want to hear from you! Apply now and take the first step towards a fulfilling career with Randstad and our esteemed airline partner.
Join our client in delivering exceptional service and creating memorable experiences for our valued customers!

* Important notes: *

• The role is on a 12-18 month fixed term casual contract
• There are multiple vacancies available.
• Being an airline - shifts are staggered, full time hour shifts between 6am and 9pm, some weekend work required (penalty rates apply)
• Rosters are provided 4 weeks in advance - making it easy to plan other important things outside of work-life, and allow for work / life balance.
• Possible on-going opportunities with the airline
• Police check and Drug & Alcohol test will be completed prior confirmation successful for a role
• Successful candidates will be put through a process to obtain an ASIC, once ASIC is received, candidates will be able to commence.
• Please note that receiving an ASIC can take anywhere from 1 - 6 weeks.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

• Greet customers in a friendly and professional manner as they arrive at the front counter.
• Assist customers with freight check-in procedures, ensuring all necessary documentation is completed accurately.
• Provide guidance and support to customers regarding freight shipping requirements and regulations.
• Collaborate with airline staff to ensure smooth and efficient operations at the check-in counter.
• Handle customer inquiries and concerns promptly and courteously, striving to exceed their expectations.
• Maintain cleanliness and organization at the check-in area to create a welcoming environment for customers