Customer Service Coordinator

at  L2 Aviation

DESCRIPTION:

Expanding Avionics Systems Integration Company seeks Customer Service Coordinator I to assist in customer service and sales support for busy engineering office. The candidate must have a good working knowledge of the aviation sales process and be proficient in document editing, spreadsheet manipulation, and Microsoft office.

PREFERRED QUALIFICATIONS:

• High School Diploma, (Associates Degree preferred)
• Two years’ experience preferred.
• Professional personal presentation
• Customer service orientation
• Initiative
• Handles stressful situations and deadline pressures well.
• Dependable
• 50 wpm typing ability.
• Intermediate to advanced user capability with MS Word, Excel, PowerPoint, and Outlook
• Ability to work with minimum supervision.
• Ability to work overtime and weekends as necessary.
• Excellent written and verbal communication skills are required.
• Experience working in a technical environment is strongly preferred.
• Self-starter with the ability to handle multiple tasks simultaneously.
• Experience editing technical documents is preferred.

• Assist in meeting and greeting L2 visitors, answer phones, redirecting calls and taking messages as required.
• Assist with maintaining customer SharePoint sites.
• Assist with “rights to use” letters (or LOA) and maintain tracking.
• Assist with customer meetings and functions (set up/clean up reservations and catering, as required).
• Assist with production traveler generation.
• Create Customer Service-related Standard Operating Procedures, Templates, How To’s, and Checklists.
• Responsible for updating tasks on Microsoft Planner.
• Process customer purchase orders, order entry, and project tracking.
• Assist with updating Customer Relationship Management (CRM) System database.
• Assist with internal and external customers, including assist with parts price and proposal inquiries.
• Assist with coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service.
• Assist with monitoring product order shipment to ensure on-time delivery to the customer.
• Perform basic filing and clerical duties.
• Assist with creation of custom SharePoint sites and grant access to internal/external users.
• Assist with following established accounting protocols for order processing.
• Assist tradeshow events, work with vendors and shipping companies.
• Assist Client Experience Manager, contact customers as required, follow-up with customer requests if Manager and Supervisor are not available.
• Book travel as needed/ requested.
• Other responsibilities will be assigned at the discretion of the Manager or Supervisor.