Customer Service Coordinator

at  Regis Aged Care

ABOUT YOU

• Demonstrated customer service experience in a fast-paced environment
• Experience in roster management
• Proficient and competent with Microsoft office systems and platforms
• Proven ability to effectively communicate with team members across all levels within the organisation.Experience within an Aged Care environment would be advantageous

ABOUT THE ROLE

As the Customer Service Coordinator, you will be responsible for staff rostering and general administrative functions of regional Home Care Services, providing effective support to the General Manager with leadership and commercial management of the home and services. This position plays a critical role in the allocation and rostering of employees, with the addition of administrative support for Client Services, Managers/ Allied Health Professionals and monitoring the core home compliance requirements.

THIS ROLE IS A 12-MONTH MATERNITY LEAVE FIXED-TERM CONTRACT WITH THE POSSIBILITY OF EXTENSION. THE ROLE IS PART-TIME, WITH FLEXIBILITY AROUND THE ROSTERED DAYS AND TIMES.

Key Responsibilities

• Coordinate client appointment calendars and service allocation
• Maintain staff availability and roster management
• Generate and modify rosters, ensuring service levels are compliant with care needs.
• Maintain rosters to reflect staff changes, annual leave and changes in clients requirements.
• Provide high-quality customer service
• Respond to our valued client, family and customer enquiries.
• Coordinate meetings, drafting and circulating agendas and invitations and general home event and activity management.
• Ad hoc reception tasks.