Customer service coordinator ‏ (temporall)

at  henkel

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

YOUR SKILLS

• Knowledge and previous experience in national accounts (for example Soriana, Casa Ley, HEB, Walmart, Chedraui)
• Knowledge of process mapping
• 2-3 years of previous experience in similar roles
• SAP management
• Intermediate English
• Bachelor’s Degree
  At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

• Deals with customer needs as first point of contact.
• Strives for excellent customer service delivery.
• Is responsible for key accounts / customers.
• Maintains detailed and up-to-date knowledge of the company’s products and services.
• Reviews purchase orders and follows up on credit releases.
• Follows up on deliveries and inventory allocation.
• Fill rate analysis.