Customer Service - Data Analyst

at  Binance

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
The Data Analyst role will be responsible for developing and maintaining customer service & operational dataset cum dashboards. The specialist will also be responsible for analysis, reporting, and investigating activities in Customer Service & Operations.

JOB DESCRIPTION

• Understand the needs of stakeholders at differing levels of authority (from agent to executive team) and prioritize data requests under resource constraints.
• Independently develop and maintain dashboards and reports.
• Clarify data definition and maintain data sets accordingly.
• Develop and manage end-to-end data pipeline from data collection and storage, batch scheduling job to dashboard development.
• Maintain CS KPI and agent reports, regular executive reports, and CS data dictionary.
• Develop and present analytical reporting and findings using available data to stakeholders and executive teams.
• Collaborate with data analysts from other teams to work on ad-hoc data projects.
• Support to answer CS data related questions raised by users via Chat Bot.

Please refer the Job description for details