Customer Service Delivery Representative - Inverness

at  Enterprise RentACar

OVERVIEW

Join our team at Inverness location – covering North Scotland covering Inverness / Elgin / Fraserburgh and Wick as a Customer Service Delivery Representative for Enterprise Mobility.
A family-owned, world-class portfolio of brands in the UK, includes household names such as Enterprise Rent-A-Car. We’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time.
In this role, you will be the face of our brand, providing exceptional service to customers renting vehicles for their travel needs outside of business hours. If you have a passion for delivering outstanding customer experiences and enjoy working in a fast-paced environment, we want to hear from you!
This position requires working varied shift patterns over 7 days a week. Monday to Friday, the shifts are from 3 pm to midnight, and every other weekend, the shifts run from 11 am to midnight. The contract entails working 45 hours per week, depending on availability, with an hourly pay rate of £11.64
Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility!

QUALIFICATIONS

• Excellent communication and interpersonal skills, with a friendly and customer-focused attitude
• Previous experience in customer service or retail
• Strong attention to detail and the ability to multitask in a busy environment
• Strong work ethic and positive attitude
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
  Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility!

Key Responsibilities, but not limited:

• Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
• Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
• Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
• Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
• Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
• Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements