Customer Service - Demo

at  Webhelp

LOCATION

Piteå, Sweden
Job Title:
Customer Service - Demo
Job Description

Technical Support in a call center setting.

• Mission: We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
• About Concentrix: We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Essential Functions/Core Responsibilities

As a Customer Service Representative, you’ll answer inbound calls from customers having problems with their smartphones and computers. Problems range from simple password resets to more complex issues where you will utilize your excellent problem-solving skills.

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

Please refer the Job description for details