Customer Service Engineer

at  Corvus Energy

Corvus Energy is a fast-growing company with a strong demand for our products, being the undisputed market leader in one of the most exciting industries in the maritime industry. Join our team and be a key player in our success story of Powering a Clean Future all around the world.

POSITION SUMMARY

Reporting to the Customer Service Manager, North America, the Customer Service Engineer is responsible for performing on-site and remote service support tasks to ensure maximum ESS uptime for Corvus customers. Service work includes installation support, complex systems commissioning, troubleshooting and diagnosis, on-site system testing/characterization and training of customer personnel. This “hands-on” engineer will also be capable of performing repairs and modifications when required.

WORK EXPERIENCE AND QUALIFICATIONS

• Degree or Diploma in Electrical/Electronic or Mechanical Engineering.
• Minimum of 5 years of practical work experience in a Service Engineering environment, preferably in marine electronics.
• Experience with the installation, testing, troubleshooting, and commissioning of complex industrial equipment.
• Excellent troubleshooting and problem-solving skills applied to electrical, mechanical and software systems.
• A high level of computer literacy is required.
• Experience working with communication systems and networks. Working knowledge of data transfer standards.
• Ability and willingness to travel domestically and/or internationally up to 80% yearly. Must have a valid passport & driver’s license and be willing to meet any vaccination requirements that may be in place in international locations.
• Must be eligible to meet and maintain requirements for security clearance as applicable.
• If required, must be able to work additional hours to meet the objectives of the position.

PERSONAL QUALIFICATIONS

• Professional English skills, both written and verbal.
• Excellent customer relation, organization, multi-tasking and communication skills.
• Flexible and solution oriented. Detail oriented.
• Ability to work independently and as part of a team.
• Ability and willingness to continually learn new procedures and techniques.

• Install and commission Corvus Energy Storage Systems at customer sites.
• Diagnose and repair hardware assembly problems; diagnose and repair software configuration, network and integration issues; update ESS firmware.
• Provide remote support to guide and assist customers with troubleshooting, diagnosis, repair, and resolution of customer issues.
• Create and update customer issued tickets and escalate as required. Ability to provide up-to-date status on assigned customer issues.
• Collect and analyze customer ESS data and perform data analysis to support troubleshooting.
• Collect State of Health (SOH) test data, perform data analysis and create reports.
• Create Sales Orders and RMAs for shipping components to and from customers.
• Travel to customer sites internationally to perform service and system commissioning.
• Create and maintain internal and customer-facing documentation related to installation, operation, testing, rework and diagnostics of Corvus ESS systems.
• Create accurate customer facing reports related to on-site test results, repair summaries, warranty, failure analysis, etc.
• Provide technical training to customers regarding system installation, maintenance, troubleshooting, operation and problem diagnosis.
• Participate In development of Service Engineering Training Programs for new product introductions.