Customer Service Engineer

at  Enphase Energy

GET READY FOR THE FUTURE OF ENERGY.

Enphase Energy is using the innovation that made us the world leader in microinverter technology to transform energy generation and management forever.
We are one of the fastest growing and most dynamic Energy Systems Companies in the world. By combining the power of solar energy and the proven advantages of communications technology, Enphase Energy makes solar power systems productive, reliable, smart and safe - increasing the energy harvest of solar systems by up to 25 percent. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself.
As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who design, develop, and manufacture next generation energy technologies. Our work environment is fast-paced, fun, and full of exciting new projects.
Do you want to help change the world? Read on…
If you are an experienced Customer Support Professional and get a charge out of the idea of working with renewable energy, Enphase may be the place for you! This first level technical support position is responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation or a blend of variables.

MINIMUM REQUIREMENTS:

• 1-2 years of relevant experience.
• Relevant technical training or certification (Engineering or Electrician qualifications)
• Experience working in a fast-paced technical support or customer service position. Listening and questioning skills.
• Verbal and written communications skills.
• Phone experience and appropriate manners.
• Ability to multi-task in a very fast-paced environment.
• Typing speed of at least 30 words per minute.
• Experience with consumer-grade networking (TCP/IP) is desired.
• Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
• This job will work in a standard office environment, in front of a computer monitor, sitting, standing, walking, reaching, bending, typing, answering calls.

Please refer the Job description for details