Customer Service Engineer/Technician - ESS Residential (m/f/d)

at  LG Chem

Job Description
LG Energy Solution Europe GmbH
LG Energy Solution leads the future eco-friendly energy industry by developing distinguished materials and next-generation batteries. As an international chemical-based battery company, we are leading the global lithium-ion battery market. We have become a global player in the EV and energy storage system (ESS) battery sector. Based on our unparalleled technologies, we are actively developing new products and procuring global battery production capacities to enhance our dominance in the next-generation energy market.

PROFESSIONAL AND PERSONAL COMPETENCES

• Completed degree in engineering (or sufficient experience of technical area as technician), ideally with a focus on electrical engineering or battery/BMS communication related
• Distinctive service and customer orientation
• Very good user knowledge in all MS Office programs
• Experience in PV system installation basics, battery systems as advantage
• Knowledge in the field of renewable energies and experience with various battery inverters or energy and/or battery management systems (EMS / BMS) are an advantage
• High voltage work certification would be a plus
• Business fluent Italian and English skills (Korean, German or other EU language would be an advantage)
• Flexibility and willingness to travel (20-40%)
  Our Offer:
  We offer you a challenging, responsible and varied job in a modern, fast growing, international corporation. You can expect a collegial working environment with flat hierarchies and reasonable scope for action and decision-making. You will receive exciting personal and professional development opportunities as well as competitive basic salary and performance-based compensation, travel allowance, additional food vouchers and daily breakfast. Another advantage is our flexible working time system.
  Interested?
  If you would like to accept this interesting challenge, we are looking forward to receiving your complete application documents in English, stating your salary expectations and your earliest possible starting date via our online application form.
  We are looking forward to getting to know you

• Performance of 1st analysis of all regularly returned batteries to get field issue data for Italy
• Check of incoming parts (verification of issue information, S/N, issue reg. No., safety etc.)
• Gathering field issue data for development of new solutions (incl. service partners) and optimization of service (RMA) processes
• Project-related coordination/reporting of technical service activities & logistic/inventory status
• Providing on-site customer service for the area of energy storage systems (Residential) in Europe
• Training of service partners and internal members
• Coordination and process control of service partners
• Error analysis and elimination of product faults on-site with minimized service lead-time
• Preparation/Analysis of field issue status with meaningful action item definition