Customer Service Executive

at  Feedezo Consulting

REQUIREMENTS:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in a call center or customer support environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and Microsoft Office Suite.
• Positive attitude and ability to remain calm under pressure.

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with other departments to address customer needs and improve service delivery.
• Identify opportunities to upsell or cross-sell products and services to customers.
• Participate in training sessions to stay updated on products, services, and company policies.
• Assist with other administrative tasks and projects as needed.