Customer Service Executive

at  JDA WMS PTE LTD

Job Scope:

• Assist in the preparation of transshipment documentation.
• Perform reporting and data entry tasks.
• Coordinate all shipping requirements related to transshipments.
• Prepare and review transshipment documentation for accuracy.
• Respond to customer inquiries regarding rates and provide assistance with queries, bookings, follow-ups, and complaints.
• Track shipments and provide updates.

• Manage and follow up on any discrepancies that arise.Fulfill any other duties assigned by the management.

Requirements:

• Possess a GCE ’N’/’O’ level or diploma qualification, or equivalent.
• Have at least 2 years of relevant experience, preferably in the freight forwarding/transportation/logistics industry. Fresh school leavers with the right aptitude are also encouraged to apply.
• Proficient in MS Office applications.
• Prior experience with the Cargowise system is not essential but would be advantageous.
• Organized and detail-oriented.
• Demonstrates a strong sense of responsibility and commitment.
• Excellent customer relations and interpersonal skills.

• Willingness to learn and adapt.Ability to work effectively as part of a team.

• For interested applicants, kindly send your resume in Word/PDF format to cvs@jdawms.com
  Kindly include the following in your resume.
  Current Salary
  Expected Salary
  Availability
  Reason for leaving
  Thank you for your application and we regret that only shortlisted applicants will be notified
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  EA (23S1595/R23116355

Please refer the Job description for details