Customer Service Executive (Life Science)

at  PROMEGA PTE LTD

CUSTOMER SERVICE EXECUTIVE

As part of Logistics team, the role serves as the primary point of contact for all order fulfilment activities, promptly and efficiently responding to inquiries from assigned customer accounts. Ensure all sale and shipping documents are properly compiled and filed for audit.

REQUIREMENTS:

• Minimum Diploma holder with 2 to 3 years of Customer Service experience is desirable.
• Good communication and interpersonal skills
• Good PC skills with proficiency in Microsoft Office Suite (Words & Excel)
• Knowledge of SAP R3/Enterprise would be preferred.
• Proactive, flexible, show genuine interest in customer needs.
• Positive working attitude and willingness to learn and take up new tasks as assigned.

• Engage with customers regarding sales inquiries via email and phone.
• Prepare quotations for customers (Singapore & Asia Pacific).
• Process purchase orders or portal orders from customers (Singapore & Asia Pacific) and prepare sales confirmations within specified timeframes.
• Coordinate with customers/distributors on order requirements, shipment schedules, and provide shipment updates.
• Coordinate with the HQ planner on backorder products to ensure timely order fulfilment and distributors’ quarterly bulk purchase.
• Coordinate logistics with local delivery and freight forwarding partners.
• Work with internal departments, including sales and technical support, to effectively address customer needs.
• Submit invoices/pack list to customers via online portals or email.
• Handle post-shipment requests including processing of credits, debits, replacements, returns, etc
• Maintain an organized filing system for all paperwork to preserve records of original documents for annual audits.
• Understands and complies with ethical, legal and regulatory requirements applicable to our business.
• Perform ad-hoc duties as assigned by management.