Customer Service Executive (Manufacturing MNC)

at  RECRUITPEDIA PTE LTD

OUR CLIENT IS A ONE OF THE LEADING PLAYERS IN THE POWER & MOTOR MANUFACTURING INDUSTRY. DUE TO BUSINESS NEEDS, THEY ARE NOW RECRUITING A CUSTOMER SERVICE REPRESENTATIVE TO BE PART OF THEIR CUSTOMER SERVICE TEAM TO SUPPORT THEIR BUSINESS NEEDS. THEY ARE LOCATED IN THE EAST - EASILY ACCESSIBLE.

Job Description of Customer Service Executive:

• Manage inbound calls and emails in a fast-paced environment.
• Process customer orders, handle inquiries, and provide updates on order status.
• Facilitate returns and ensure resolution.
• Collaborate with Account Executives to enhance customer satisfaction.
• Escalate concerns promptly and communicate effectively internally and externally.
• Proactively engage with stakeholders to address customer issues.

Requirements:

• Min Diploma in relevant field
• At least 5 years of order processing experience in manufacturing/ engineering industry

We regret that only shortlisted candidate will be notified

Please refer the Job description for details