Customer Service Executive (PL_CC) - Planner

at  Telistar Solutions Pte Ltd

SCOPE OF RESPONSIBILITES (BUT NOT LIMITED TO)

• Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services Engineers (FSE’s) and assign service orders
• Prepare billing for the completed Preventive Maintenance
• Generate Reports using excel
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Any adhoc duties assigned by Team Lead from time to time.

DESIRED SKILLS & EXPERTISE:

• Minimum GCE “O” Levels or above
• Possess good communication and interpersonal skills.
• Preferably 2 years of relevant experience
• Proficient in Excel (Pivot table and vlookup) is an added advantage
• Able to multi-task in fast pace environment
• Positive attitude, enthusiasm to learn and the ability to work in a team

Please refer the Job description for details