CUSTOMER SERVICE EXECUTIVE

at  SITI FAR EAST PTE LTD

REQUIREMENTS

• A good team player with ability to demonstrate strong problem solving skills, good organizational skills, excellent interpersonal and communication skills (verbal, written, and listening)
• Ability to work independently and with minimal supervision
• Customer service related experience
• Fluent oral and written English
• Proficient in Microsoft Office Applications

• Daily operations inclusive Order management (customers enquiries, quotation, order processing, fulfilment & invoice) using ODOO (ERP system)
• Assure proper Invoicing of accounts (Spare Parts, Technical and Modification Services) are completed and invoiced in a timely manner.
• Customer communications of shipment dates, current status, answering questions & problem solving
• Determining shipment method for import/export, estimating costs.
• Management of third-party logistics services providers from when they receive our shipment from overseas up to delivery of our goods to customers.
• Purchasing and maintaining inventories of critical / common spare parts
• Tally inventories stock report & mid and year end stock take
• Administrative duties inclusive of reordering office supplies.