Customer Service Executive

at  Stericycle

ABOUT US:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

EDUCATION:

Required: High School or equivalent.

EXPERIENCE (EMEAA):

Previous experience in a B2B customer service role.
Ability to work in a fast-paced environment within the Customer Service Team.
Be able to take ownership of queries to a satisfactory conclusion.
Previous CRM and/or systems experience (SAP).
Previous account creation and account management experience.
Proficient in MS Office products including Word, Excel, Access and PowerPoint.
Maintain a high level of professionalism while working with customers.
Must be accountable and be able to work with minimal supervision to fully resolve customer queries.
Proficiency in basic maths and accounting skills.
Detail oriented.
Results oriented.

This position provides customer service support and administrative assistance required to effectively manage all incoming customer queries and requests. You will be the first point of contact for customer queries via both telephone and email, working closely with our support teams and branch network to efficiently track, monitor and resolve all customer inbound queries in a timely manner.
Daily interactions with internal and external customers and staff at all levels will help to deliver a valued customer care experience to support a client retention and satisfaction levels.