Customer Service Executive (Telephone)

at  Hedin Automotive London Ltd

JOIN OUR TEAM AT HEDIN AUTOMOTIVE

Hedin Automotive continually aims set the standard in automotive excellence, representing the historic Mercedes-Benz brand across multiple prestigious locations including Brooklands, Croydon, West Bromley, and Dartford. Our commitment to innovation and customer satisfaction solidifies both Hedin Automotive and Mercedes-Benz reputations in the automotive world.

KEY RESPONSIBILITIES FOR THE TELEPHONE CUSTOMER SERVICE EXECUTIVE

• Delivering customer service support for incoming enquiries
• Handling customer complaints with a patient and genuine empathetic approach, aiming for a positive resolution
• Providing accurate, valid, and complete information on products and services using the right methods/tools
• Fostering strong customer relations to enhance brand loyalty
• Maintaining a detailed record of customer interactions, transactions, and feedback
• Collaborating with the sales team to identify opportunities to increase sales activities
• Working 40 paid hrs per week - permanent contract
• Shift pattern working : 8-5, 9-6, 10-7 and weekends on a rota basis (1 in 3), with days off in the week when you work a weekend

WHAT YOU BRING TO THE ROLE

• Previous experience in a telephone or in person customer service role
• Exceptional communication skills, including active listening and clear articulation
• A positive attitude and ability to work effectively as part of a team
• High attention to detail and multi-tasking abilities
• A genuine passion for delivering customer service
• A flair for delivering a great customer experience