CUSTOMER SERVICE EXECUTIVE

at  XPAC Technologies Pte Ltd

POSITION SUMMARY

Handling of call-in enquiries
Coordination of order fulfillment
Support to all sales related matters.

MAIN ACCOUNTABILITIES

• Assist sales department in processing customer enquiries and meeting their needs.
• Manage all enquires, provide timely response and follow ups
• Build sustainable and lasting relationships with customers through tele-communication, social media or web based platform
• Provide accurate and valid information to customers.
• Conduct customer satisfaction survey at given timeline, keep records of customer interactions
• Create and update customer purchasing patterns
• Process and coordinate customer orders fulfilment
• Generate customer order related documents
• Take the extra mile to engage customers by up selling company products

JOB REQUIREMENTS (QUALIFICATIONS, SKILLS, EXPERIENCE, COMPETENCIES)

• Customer service orientated and proven customer support experience
• Excellent communication skills with ability to adapt/respond to different type of characters.
• Patience in listening to customer request and persistence in follow up
• Proficient in Microsoft words and Excel
• Customer orientation and ability to adapt/respond to different types of characters

Please refer the Job description for details