Customer Service

at  Fieldpiece

Fieldpiece is hiring a Customer Service Representative to join the team! In this role, you’ll enter purchase orders and answer customer service questions. The position is located in our headquarters in Orange, CA and the shift is from 7:30am to 4:00pm. We offer a hire-to-retire philosophy to encourage career growth and a kitchen full of snacks to keep you charged throughout the day.
Recognized as a Best Places to Work in SoCal in 2023, Fieldpiece has been delivering rugged, professional-grade, and feature-rich tools and testing instruments to HVACR technicians since 1990. HVACR pros trust us to help them do their jobs better, faster, and easier with tools like spanning meters, manifolds, leak detectors, scales, and more. Awarded the Kepner-Tregoe Critical Thinking Cultural Excellence Award, we utilize this framework to enable clear thinking skills to flourish. We’re a team of innovators where curious experimenting is celebrated, learning is encouraged, and initiative is rewarded.

REQUIREMENTS:

• Ensures the accuracy of the information provided on purchase orders.
• Enters purchase orders in Intuitive ERP system in a timely and accurate manner.
• Verifies data and creates, picklists, bill of lading, and proof of delivery.
• Makes changes to existing orders.
• Answers customer service calls and emails.
• Works closely with sales and warehouse departments to verify shipping product availability, shipping needs and to ensure customer issues are resolved.
• Process credits for return products, working closely with QC department to resolve issues.
• Creates and issues invoices for processed shipments.
• Mails invoices and other outgoing mail.
• Performs other related duties as assigned by management.

Please refer the Job description for details