Customer Service

at  HOBAN Recruitment

Are you passionate about history, culture, and providing exceptional experiences to visitors from around the world? If so, this role may be a great fit for you!
We are currently seeking multiple passionate individuals to join our team as Visitor Services Officers (VSOs).
Our Client combines a shrine, a world-class museum, and an extensive archive. Its purpose is to commemorate the sacrifice of those Australians who have died in war and to assist Australians to remember, interpret and understand the Australian experience of war and its enduring impact on Australian society.
The position is due to commence training on Tuesday 2nd April for 4 days full days (fully paid).

*REQUIREMENTS*

• Excellent communication and interpersonal skills
• Strong customer service skills and the ability to engage with a diverse range of visitors
• A passion for Australian history and culture
• Demonstrated reliability and punctuality
• Availability to work 3-4 shifts per week, a must on Saturdays, Mondays and Tuesdays, with shifts on other days available
• Ability to pick up shifts on the day, with 1-2 hours’ notice
• Australian Citizenship and the ability to pass a National Police Check
• Knowledge of Australian military history is preferred but not essential

• Be the first point of contact for a diverse range of visitors
• Greet and assist visitors in a friendly and professional manner
• Respond to visitor inquiries with accuracy, offering information and direction that fosters an outstanding customer experience
• Contribute to a team-based, cooperative environment where teamwork and collaboration are key
• Ensure the safety and security of both visitors and exhibits by adhering to established protocols
• Complete comprehensive evacuation and safety training to be able to apply emergencey response practices
• Undertake manual handling and movement of a wide range of objects