Customer Service/Inside Sales Representative

at  Webhelp

LOCATION

Jacksonville, Florida, United States of America
Job Title:
Customer Service/Inside Sales Representative (Healthcare)
Job Description
Job Title: Customer Service/Inside Sales Representative (Healthcare)
Location: Work from Home (must live in the Jacksonville, FL area and be able to travel to office when required)

JOB DESCRIPTION

The Customer Service/Inside Sales Representative (Healthcare) works from home with customers via inbound/outbound calls. This position provides customer service support, medication enrollments and educates customers regarding client products and/or services.

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service/Inside Sales Representative (Healthcare) position at Concentrix is just the right place for you!
As a Customer Service/Inside Sales Representative (Healthcare), you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as “One Concentrix.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Inside Sales Representative (Healthcare) role include:

• Strong customer service orientation
• Attention to Detail
• Ability to use sales rebuttals.
• At least 6 months of experience
• High School diploma or equivalent
• Ability to type 20 WPM.
• A passion for helping others.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service/Inside Sales Representative (Healthcare) at Concentrix, you will:

• Enroll existing client customers in mail order pharmacy.
• Educate client customers on cost saving benefits.
• Ensure our clients’ customers enjoy authentic experiences.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Inside Sales Representative (Healthcare) role include:

• Strong customer service orientation
• Attention to Detail
• Ability to use sales rebuttals.
• At least 6 months of experience
• High School diploma or equivalent
• Ability to type 20 WPM.
• A passion for helping others

One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Monday - Friday schedule
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and mor