Customer Service - Investments & Superannuation

at  Hays

Use your passion for customer service and propel your career within investments and superannuation!
Your New Company:
This is a leading global investment firm that is in full growth mode, priding themselves on managing a variety of asset classes from private equity, everyday families to hedge funds. Their aim is to give their customers attractive investment returns and employ world-class people who are dedicated to building a career within wealth and banking.

You will join a multi-tiered contact centre that is created to help you develop and progress your career within wealth management. Your key responsibility is to be the positive first point of contact for customers, for their superannuation and investment enquiries. Further responsibilities will include:

• Providing excellent customer service by being informative, courteous and professional to all clients
• Responding to a high volume of inbound calls from investors, advisers, employers and third parties in a professional manner
• Modelling subject matter expertise across product lines such as investments, superannuation, annuities and pension accounts
• Providing customers with accurate product and service information across all complex products, and simplifying those complex products for all customers