Customer Service - Jobs Expo 2024

at  Bank of Ireland

WHAT IS THE OPPORTUNITY?

Working as part of a diverse team, you will have the opportunity to work closely with our personal and business customers on the Branch floor, delivering a more personalised customer experience.
We have a number of positions available that will enable you to establish and build your career with Bank of Ireland.

ESSENTIAL QUALIFICATIONS

There are no specific qualifications or minimum educational requirements needed for this role.

IN THIS ROLE, YOU WILL

• Engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers.
• Use branch techniques to recognise/refer selling opportunities and participate in all sales drives within branch.
• Handle the flow of customers to ensure their smooth passage through the Branch.
• Identification and recommendation of appropriate product/service options for customers.
• Recording/updating of relevant customer information on in-house systems.
• Handle all basic queries/problems and refer complaints as appropriate.

WHERE AGENCY ASSISTANCE IS REQUIRED BANK OF IRELAND RECRUITMENT TEAM WILL ENGAGE DIRECTLY WITH SUPPLIERS. UNSOLICITED CVS / PROFILES SUPPLIED TO BANK OF IRELAND BY RECRUITMENT AGENCIES WILL NOT BE ACCEPTED FOR THIS ROLE.

We’re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process