Customer Service

at  Mana Resourcing Ltd

The successful Customer Service Specialist will be required to do the following:

• Contact clients who have queries, service issuses or have requested to cancel the service.
• You will be the first point of contact for any issues or concerns raised.
• To be the key person for receiving member complaints and retention opportunities
• To be the key person for responding to all online reviews for the business
• To ensure that all member service issues are resolved in a timely manner and at all times focused on member resolution and retention
• To liaise with the Business Development Manager regarding clarification of the members contracted service provision
• To contact members to activate their account and book the initial appointments with consultations in line with service levels and diary booking guidelines.
• Salary rise every 6 months as long as KPIs are hit.

CANDIDATE

Our client is looking for a strong customer service canddiate with the following experience and attributes:

• Previous customer service experience.
• Ability to work in a fast paced environment
• Strong time management skills
• A dynamic and flexible approach, as well as the ability to work under pressure.
• To have the ability to work independently.
• To be a very good listener.
• Excellent communication and writing skills. MS Office knowledge and experience.

This role is commutable from:
Hinckley
Atherstone
Nuneaton
Coventry
Bedworth
Tamworth
ALTERNATIVE JOB TITLES: Customer Service, Client Engagement Specialist, customer service consultant, Customer Complaints Officer, Complaints Advisor, Customer Support, Customer Service Representative, Customer Service Advisor.

Please refer the Job description for details