Customer Service Manager

at  AJM Healthcare

WHAT WE ARE LOOKING FOR:

We are seeking to recruit an enthusiastic Customer Service Manager to join our team. The successful candidate will join the team in the day-to-day running of the office whilst ensuring great customer experience is maintained throughout to our NHS wheelchair users and medical professionals within the surrounding areas. The successful candidate will showcase a first-class telephone manner with empathy and professionalism with the ability to coordinate with our clinical and logistics teams. You will be responsible for managing a team of Customer Service Administrators and will have oversight of the Customer Services function.

KEY RESPONSIBILITIES:

• To lead, coach, motivate and monitor the performance of the team and team members on a 1-2-1 basis
• Ensure all queries from our patients and service centre staff are dealt with in an efficient and courteous manner.
• To liaise with other departments within the service centre and key stakeholders within the organisation.
• Manage the end-to-end lifecycle of complaints and ensure efficiency throughout.
• Assist the Service Operations with KPI reporting and other adhoc reporting when required
  For an informal discussion about this role, please contact the HR Department at careers@ajmhealthcare.org. To be considered for this role, please click apply now to complete our application form. No stand-alone CVs will be accepted.
  Closing Date: 12th July 2024