Customer Service Manager

at  AMCOR

Customer Service Manager
Location:Teningen, DE
Function: Operations/Production/Manufacturing
Part-time or Full-time: Full-Time
Job Type: Employee
Workplace type: On site

JOIN AMCOR AND YOU CAN BE PART OF THE TEAM THAT MAKES THE PACKAGING OF THE FUTURE BETTER FOR PEOPLE AND OUR PLANET.

Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care. We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025. In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.
We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.

To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

• Position Job Title: Customer Service Manager
• BG and BU: Dairy
• Function: Manager for department Customer Service
• Location: Amcor Flexibles Teningen
• Line Manager’s Job Title: Customer Service Senior Manager, Dairy
• Contract Length: Permanent
• Location: Teningen, Germany (on-site)

FORMAL QUALIFICATIONS AND EXPERIENCE

• At least 5 years of experience in Customer Service/Supply Chain within an international company, preferably in manufacturing.
• Understanding of Customer Service, Supply Chain, and logistics/warehouse processes.
• Proven experience in people management.
• Fluent in English and German.
• Project Management experience.

SPECIFIC SKILLS AND ABILITIES

• Customer Service mindset
• Strong analytical abilities coupled with practical creativity to identify and implement improvement opportunities.
• Ability to influence, motivate, and mobilize stakeholders and peers.
• Strong communication, interpersonal, and team management skills.
• Solid organizational skills, including attention to detail and multi-tasking.
• Proficiency with various tools and technologies.
• Highly adaptable to change.
• Proactive, with the ability to anticipate needs and issues.
  Amcor is a global leader in developing and producing responsible packaging solutions for food, beverage, pharmaceutical, medical, home and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly lighter weight, recyclable and reusable, and made using an increasing amount of recycled content. In fiscal year 2022, 44,000 Amcor people generated $15 billion in annual sales from operations that span 220 locations in 43 countries. NYSE: AMCR; ASX: AMC

JOB PURPOSE

Lead the Customer Service team in Teningen, Germany, in support of a customer-centric organization. Build customer loyalty by proactively managing the Customer’s experience, taking ownership of customer expectations, and providing innovative service solutions. He/She will understand Sales and Supply Chain strategy to offer proper support to business development/market/growth actions.

MAIN RESPONSIBILITIES

• Leads Customer Service Representatives in execution of business strategy and in support of a customer-centric organization.
• Builds customer loyalty by proactively managing the Customer’s experience, taking ownership of customer expectations, providing innovative service solutions, and maintaining an “ease of doing business” environment. Drives Customer Satisfaction and Customer Centric mindset in the organization.
• Builds relationships with customers through visits, ‘Voice of the Customer’ feedback, participation in plant tours, assisting on projects and addressing service needs/issues.
• Partners with Operations/Supply Chain to review schedules, anticipate and mitigate potential issues and collaborate on meeting customer expectations.
• Partners with Sales to efficiently ramp-up new Customers and to develop joint efforts to pro-actively develop existing Customers.
• Assists in implementation and monitoring of customer Vendor Managed Inventory programs, forecasting and demand planning.
• Supports the business strategy through the creation of customer-centric service processes, standards and metrics.
• Works in collaboration with other functions on escalated issues relating to customer orders, graphics issues, ship dates, quality concerns etc.
• Reviews internal/external complaints and identify trends, ensure corrective actions are appropriately communicated internally and externally.
• Builds organizational capability through recruitment, development, and retention of top talent. Key activities include robust performance reviews, clear annual objectives, creating a culture of accountability and a focus on excellence.
• Drives related KPI results on DIO and DIFOT together with the site SC Managers, translating all changing Customers’ needs into concrete improvement actions.
• Actively engages with stakeholders from other functions (mainly Sales, Operations, SC) to share strategies and manage interfaces. As far as Sales is concerned, constantly connect with Sales leadership to have consistent Supply Chain strategies and actions with market needs and business priorities.