Customer Service Manager / East / IT MNC
at RECRUITPEDIA PTE LTD
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 05 Aug, 2024 | USD 4500 Monthly | 08 May, 2024 | 3 year(s) or above | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
OUR CLIENT IS A GLOBAL MNC, ONE OF THE LEADING PLAYERS IN THE IT SECTOR. DUE TO BUSINESS NEEDS, THEY ARE NOW RECRUITING A CUSTOMER SERVICE MANAGER TO BE PART OF THEIR TEAM FOR ONGOING TRANSFORMATION PROJECTS. THEY ARE LOCATED IN THE EAST – EASILY ACCESSIBLE.
Responsibilities:
- Act as the company’s primary liaison for customer communications
- Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
- Facilitate the coordination of significant global bidding processes within the defined timelines
- Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
- Ensure the timely delivery of tracking/business reports to the various customers
- Collaborate with both customers/vendors to resolve process-related matters
- Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
- Identify area of improvement to enhance operational efficiency
- Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
- Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
- Oversee the submission of accurate forecasts, ensuring timely submission
Participate in the necessary internal/external product training sessionsAll other adhoc duties as assigned
Requirements:
- Minimum Diploma in any field of studies
- Minimum 3 years of relevant Customer Service/Sales Support experience
We regret that only shortlisted candidate will be notified.
RecruitPedia Pte Ltd
EA License No: 19C9682
EA Personnel No: R22104689 (Lim Yu Xun, Acer
Responsibilities:
- Act as the company’s primary liaison for customer communications
- Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
- Facilitate the coordination of significant global bidding processes within the defined timelines
- Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
- Ensure the timely delivery of tracking/business reports to the various customers
- Collaborate with both customers/vendors to resolve process-related matters
- Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
- Identify area of improvement to enhance operational efficiency
- Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
- Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
- Oversee the submission of accurate forecasts, ensuring timely submission
- Participate in the necessary internal/external product training sessionsAll other adhoc duties as assigne
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Diploma
Proficient
1
Singapore, Singapore