Customer Service Manager / East / IT MNC

at  RECRUITPEDIA PTE LTD

OUR CLIENT IS A GLOBAL MNC, ONE OF THE LEADING PLAYERS IN THE IT SECTOR. DUE TO BUSINESS NEEDS, THEY ARE NOW RECRUITING A CUSTOMER SERVICE MANAGER TO BE PART OF THEIR TEAM FOR ONGOING TRANSFORMATION PROJECTS. THEY ARE LOCATED IN THE EAST – EASILY ACCESSIBLE.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission

• Participate in the necessary internal/external product training sessionsAll other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service/Sales Support experience

We regret that only shortlisted candidate will be notified.
RecruitPedia Pte Ltd
EA License No: 19C9682
EA Personnel No: R22104689 (Lim Yu Xun, Acer

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessionsAll other adhoc duties as assigne