Customer Service Manager

at  Firearms Policy Coalition

This is not a job post. This is a mission—an opportunity to join an impactful team of freedom fighters and change the course of history. This is a calling to fight tyranny and work to create a world of maximal human liberty for your family, friends, neighbors, and your children’s children. Apply only if you have the integrity, tenacity, commitment, and skill to take on this sacred responsibility and deliver results even—especially—when it’s hard. Check out our news, X (Twitter), and IG_ for more about us._
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ROLE:* Customer Service (Customer Support) Manager (Las Vegas, NV)
REPORTS TO: Head of Grassroots
LOCATION: Based at Las Vegas, NV headquarters (89149)
COMPENSATION: $62,400 - 74,880/year (depending on experience and qualifications)
TYPE: Full-Time
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What we’re looking for*

• A positive, cheerful customerservice manager with excellent comprehension, analysis, and writing skills to deliver extraordinary customer service (primarily via e-mail)
• A genuinely excellent human being who lives our values, loves our mission, hates to lose, and wants to help us win
• High integrity, high competence, and high drive, as well as a willingness to adapt, take on challenges, learn, and grow
• Someone we enjoy working with—and that enjoys working with us—as part of a team

WHO WE ARE

• Firearms Policy Coalition (FPC) is a high-impact nonprofit advocacy organization with an important purpose, clear mission, strong values, and transparent core beliefs that fights forward to create a world of maximal individual liberty primarily through litigation and culture (though we also engage in lobbying and other programs)
• We founded FPC Law (FPCLaw.org), the nation’s preeminent legal action program focused on the right to keep and bear arms and adjacent rights

REQUIREMENTS

• Have alignment with and support for FPC’s purpose, core beliefs, current mission, and brand
• Be at least 21 years old and legally eligible to work in the U.S.
• Have an associates or bachelor’s degree in English, communications, journalism, business or another relevant field from an accredited U.S. school
• Have at least 3 years of experience in a customer service or administrative/reception role independently resolving inbound requests
• Have exceptional written and oral communication skills (fluent in U.S. English)
• Have a detail-oriented mindset with excellent comprehension, analysis, and writing skills and the ability to independently frame appropriate responses
• Have exceptionally strong processing, organizational, and work management skills
• Be a genuinely excellent human being who lives our values, loves our mission, hates to lose, and wants to help us win
• Have high integrity, high competence, and high drive, as well as a willingness to adapt, take on challenges, learn, and grow
• Be someone we enjoy working with—and that enjoys working with us—as part of a team
• Have a strong sense of humor and positive, team-first attitude
• Efficiently use Apple computers, Google Workspace and/or Microsoft Office business software, video conferencing platforms, asynchronous and synchronous collaboration tools, and work planning/management tools

• Independently evaluate issues and determine the appropriate course of action, referral, or response
• Own the customer experience and provide excellent service for the people we serve
• Ensure requests are fully, positively, and timely resolved to meet objectives
• Stay informed of organizational work products and current/active issues and events
• Update and maintain CRMs and member/donor databases to ensure completeness and accuracy
• Work with colleagues and contractors to improve processes and systems
• Handle confidential information with discretion and maintain strict confidentiality
• Meticulously organize and maintain electronic and physical files and organizational systems, staying highly organized
• Perform other duties and manage projects as assigned