Customer Service Manager

at  Freetrailer Group AS

WHO WE ARE:

At Freetrailer we’re changing the purchase behaviour of people by offering our trailers for free. Gone are the days of buying a trailer to use just a couple of times a year. With our easy-to-use app, we’re making sharing economy a reality, benefiting everyone involved.
To deliver top service to our customers, we have a dedicated support team that is always ready to assist. Our team is a vibrant mix of Customer Heroes committed to exceptional service. Our commitment to exceptional service is reflected in our Trustpilot rating of 4.8 with +45.000 reviews. We’re proud of the outstanding service we provide, and now you have the opportunity to be a part of it. We’re on the hunt for a passionate, charismatic, and customer-centric leader to join us as our Customer Service Manager.

Lead with Flair: Manage, inspire, and grow our fantastic Customer Service team of +35 people. You’ll be the go-to person for all things Customer Service, ensuring our team hits all the high notes in performance and satisfaction.
Customer Experience Maestro: Craft unforgettable customer experiences by ensuring our service is not just reactive but also proactive. You’ll turn challenges into opportunities and customers into lifelong fans.
Innovation Driver: Stay ahead of the curve with the latest trends and tools in Customer Service. Implement cutting-edge strategies to enhance efficiency and elevate the customer journey.
Data & Finance: Use your analytical superpowers to interpret customer feedback, track performance metrics, and create actionable insights that drive continuous improvement. Responsible for the budget.
Collaboration Champion: Work closely with our Team Lead, Customer Service Specialist, and cross-functional teams to ensure seamless service delivery and a cohesive customer experience. Be the bridge between customers and e.g. our Service Technicians and IT-team.