Customer Service Manager

at  Hallandale Pharmacy

REQUIRED SKILLS & ABILITIES:

• Effective written and verbal communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Excellent computer skills with working knowledge of customer service software, databases, and tools.
• Possess a team-oriented, positive attitude.
• Highly organized, efficient, and able to multi-task.
• Excellent problem-solving and time-management skills.
• Excellent attention to detail.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in business administration or related field preferred.
• Prior experience as a Customer Service Manager, Retail Manager, or Assistant Manager is required.
• Previous experience in a high-performance fast-paced sales manager role with an extremely competitive nature and a strong sense of urgency.

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to stand, stoop, kneel, crouch, and bend for extended periods and perform repetitive actions.
• Manual dexterity and hand-eye coordination for handling small components and equipment.

WHO WE ARE:

Since our establishment in 2004, the growing demand for customized medications has propelled us to deliver an unparalleled pharmacy experience. Amidst the surge in drug shortages and persistent treatment gaps in commercial medications, we stand dedicated to help others master wellness, redefining pharmaceutical treatment options – Our mission is to enhance pharmaceutical modalities through personalized compounding, aiming to expand our network of practitioner collaborations across the nation. To learn more, please visit our website at https://hallandalerx.com.
An Equal Opportunity Employer - We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. We intend that all qualified applicants be given equal opportunity, and that selection decisions be based on job-related factors.
Pay Range: USD $55,000.00 - USD $60,000.00 /Yr

SUPERVISORY RESPONSIBILITIES:

• Responsible for the daily operations of the customer service department.
• Build an extremely strong team environment with everyone expected to be a significant contributor to growing overall business.
• Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Develop service procedures, policies, and standards.
• Set customer service department goals and assist team members in achieving those goals.

DUTIES & RESPONSIBILITIES:

• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Take ownership of customers’ issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused on that mission.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Keep ahead of the industry’s developments, trends, and techniques and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Interacting with customers and handling customer queries and complaints promptly.
• Maintaining relationships with profitable customers
• Making weekly and monthly reports
• Provides weekly and monthly reports to management.
• Performs other related duties as assigned.