Customer Service Manager

at  Harvey Norman

Job no: 560984
Work type: Fixed Term - Part Time
Location: Rothwell

Categories: Sales

• Part Time Position 6 month contract with the possibility of extension.
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Rothwell Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

IN THIS ROLE YOU WILL:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the department’s admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

IF THIS ROLE EXHILARATES YOUR PASSION FOR A NEW OPPORTUNITY THEN PLEASE SUBMIT YOUR APPLICATION FOR CONSIDERATION.

Advertised: 31 May 2024 E. Australia Standard Time